afnoon2k14

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction. • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. • Handled customer relations issues, enabling quick resolution and client satisfaction. • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.

• Performed all types of secretarial and administrative duties including typing letters, invoices, business offers, accounting statements, and banking. • Communicated with customers via phone and email to confirm deliveries and respond to inquiries. • Entered data into system and updated customer contacts with information to keep records current.

• Helped customers locate products and checked the store system for merchandise at other sites. • Used consultative sales approach to understand customer needs and recommend relevant offerings. • Maintained records related to sales, returns, and inventory availability. • Referred customers to various services by evaluating needs and providing recommendations. • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction. • Fielded customer questions to share information about products, availability, and pricing. • Assisted customers with prompt and polite support in person. • Input credit and debit card payments in the POS system to complete purchases. • Worked independently with minimal supervision. • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.